How a Creditor Closing Your Account Can Hurt Your Credit - NFCC - National Foundation for Credit Counseling (2024)

Question:

My credit card account was closed 6 years ago. After it was closed I paid a reduced payment at the request of the credit card company and never missed a payment. But unbeknownst to me, they closed my other account. I can no longer make purchases, but I technically still have an account with them.

When I asked to have it opened back up, they said there was nothing that could be done once it was closed. I have a small balance left but will have it paid off very soon. Is it hurting my credit score now?

Dear Reader,

Unfortunately creditors can close a credit card account without a user’s permission for many reasons, and the closure is likely to hurt your scores. Both the account closure and the circ*mstances of the closure can hurt your credit.

Generally, accounts are closed if there’s prolonged inactivity, overspending, or a history of missed or late payments. The creditor is also likely to close the account if you’re participating in a hardship program or payment plan, which seems to be your case.

Once your credit card is closed, you can no longer use that credit card, but you are still responsible for paying any balance you owe to the creditor. In most situations, creditors will not reopen closed accounts. When it comes to the impact on your credit, here’s what you should know:

How do closed accounts impact your credit reports?

Closing a credit card can impact your credit reports and hurt your credit score in a few different ways, but fortunately the damage is less severe over time.

Higher credit utilization ratio

Your credit utilization ratio is the second most important factor that weighs into your credit scores. This ratio looks at how much you owe on your credit card accounts compared to how much credit you have available, and the less you owe the better.

When you have an account closed, you no longer have any credit available on the account. If you still owe a balance, your credit utilization ratio on the account surpasses 100%, which can cause your scores to drop.

Recent negative marks

The effect of a closed credit card account—or any other negative mark on your credit report—lessens over time. If your account was closed six years ago, the worst of it is far behind you. The closed account will no longer impact you after it is removed from your credit cards, which will likely happen seven years from the last missed payment on the account.

However, your past missed payments, along with the remaining balance, are still affecting your credit utilization ratio in the meantime. So if your goal is to improve your credit quickly, it’s a good idea to pay the remaining balance and move forward with a plan to rebuild your credit.

Five tips for rebuilding your credit

Each person’s credit reports contain unique information, but there are steps anyone can take to make improvements. Each of the following are essential to creating good credit history and improving your scores.

1. Practice healthy credit habits

The following habits are essential in determining your credit scores, so they’re a major part of building and maintaining good credit:

  • Make all debt payments on time.
  • Keep your credit utilization low.
  • Open and close credit accounts sparingly.

2. Add positive information to your credit reports

Ultimately, the strategy for rebuilding your credit profile after an account closure will depend on your current circ*mstances. For instance, do you have any other credit cards open? If so, use them sparingly and try to pay off your full balance each month.

If not, consider opening a secured account to help you establish a positive credit history until you can get a regular credit card. You can also build your credit scores by having a loved one add you to their credit card as an authorized user. Just make sure the account is in good standing first.

3. Review your credit reports

Checking your credit reports can help you discover areas that require attention, such as accounts you haven’t managed properly, errors that need to be disputed or signs of identity theft. You can get a free copy of each of your credit reports—from Equifax, Experian and TransUnion—once a week through AnnualCreditReport.com.

4. Review your credit scores

Unlike credit reports, you can’t typically see your credit scores for free. You may, however, have complimentary access to one of your scores through your credit card company or your bank. If not, you can use FICO’s Free Scores Estimator to get a good idea of what range your scores are in.

5. Get Professional Support

Sometimes, making sense of a credit setback and figuring out how to improve your scores can be daunting, But you’re not alone. The NFCC has a vast library of free credit information and resources, including certified financial counselors who can meet with you online or over the phone to offer professional, personalized advice.

Sincerely,
Bruce McClary, Vice President of Communications

How a Creditor Closing Your Account Can Hurt Your Credit - NFCC - National Foundation for Credit Counseling (2024)

FAQs

How a Creditor Closing Your Account Can Hurt Your Credit - NFCC - National Foundation for Credit Counseling? ›

Both the account closure and the circ*mstances of the closure can hurt your credit. Generally, accounts are closed if there's prolonged inactivity, overspending, or a history of missed or late payments.

Does NFCC hurt your credit? ›

Simply obtaining counseling, whether it is for debt, housing or other financial issues, has no bearing on your credit score, it is not reported to the credit bureau.

How does account closed by creditor affect credit score? ›

Will "Account Closed by Creditor" Hurt Your Credit Score? The remark "account closed by creditor" or a comment that a creditor closed your account doesn't hurt your credit score. Fortunately, this type of comment isn't picked up by the credit scoring calculation.

How does closing a credit card affect your credit score? ›

Your score is based on the average age of all your accounts, so closing the one that's been open the longest could lower your score the most. Closing a new account will have less of an impact.

Why does it hurt your credit to close an account? ›

Your credit score might be hurt if closing the card changes your credit utilization ratio. Credit utilization measures how much of your total available credit is being used, based on your credit reports. The more available credit you use, the worse the impact will be on your score.

How does debt Counselling affect your credit score? ›

Debt counselling can help your credit score.

When you enter the debt counselling process, creditors can no longer add any further negative information to your credit profile because you will now be under the protection of the National Credit Act.

What are the cons of credit counseling? ›

Long-term commitment: Counseling services often require years to complete, during which your financial situation may change. Impact on credit: Enrollment in a debt management plan may be noted on your credit report, negatively impacting your score and borrowing ability.

What is a 609 letter to remove closed accounts? ›

A Section 609 dispute letter allows consumers to request verification of accounts on their credit reports. If the disputed information cannot be verified within 30 to 45 days, the credit bureaus must remove it from your credit history.

Should I remove closed accounts from my credit report? ›

When to Remove a Closed Account From Your Credit Report. You may want to remove a closed account from your credit report if the account has a negative payment history that is hurting your credit score. Otherwise, aim to leave accounts closed in good standing on your credit report for as long as possible.

Should I pay closed accounts? ›

While closing an account may seem like a good idea, it could negatively affect your credit score. You can limit the damage of a closed account by paying off the balance. This can help even if you have to do so over time.

How much does your credit score drop when you close an account? ›

While there's truth to the idea that closing a credit account can lower your score, the magnitude of the effect depends on various factors, such as how many other credit accounts you have and how old those accounts are. Sometimes the impact is minimal and your score drops just a few points.

Is it bad to close a credit card and open a new one? ›

If you want to close one credit card and open a new card with better terms or rewards, your credit score probably won't suffer as much. It may be best to wait until after you've been approved for the new line of credit before you close your old account. Lenders like to see stability, in addition to strong credit.

Is it better to close unused credit cards? ›

Canceling a credit card will cause a direct hit to your credit score, so more often than not, you'll want to keep the account open. Correctly managing an open, rarely-used account may require some extra attention, but the added effort will help your credit in the long run.

Does it hurt your credit if the company closes your account? ›

Unfortunately creditors can close a credit card account without a user's permission for many reasons, and the closure is likely to hurt your scores. Both the account closure and the circ*mstances of the closure can hurt your credit.

Is it bad to close a credit card with zero balance? ›

In general, it's better to leave your credit cards open with a zero balance instead of canceling them. This is true even if they aren't being used as open credit cards allow you to maintain a lower overall credit utilization ratio and will allow your credit history to stay on your report for longer.

Can a credit card company close your account with a balance? ›

If you stop making payments on a credit card with a balance you owe, you could find yourself with an account closure. If a card issuer doesn't think it'll be paid back for the money you borrowed, it'll close your account to keep you from making additional purchases with the card.

Is NFCC trustworthy? ›

Every NFCC member agency is accredited by the Council on Accreditation (COA) to ensure standards are maintained as a nonprofit financial counseling agency. COA is an independent, third party, nonprofit accrediting organization.

Does accredited debt relief hurt your credit? ›

It's likely that your credit will be severely damaged since you'll need to stop paying off any debts included in the program. But, since companies only charge settlement fees after successfully negotiating a debt, the fees and credit damage may be worth the cost.

Is it bad to use a debt relief company? ›

But in addition to a large fee, their services can come with risks, including credit damage, a large tax bill, and even potential lawsuits.

Does getting debt relief affect your credit score? ›

These programs aim to help reduce your debt and if that debt is revolving credit, it can reduce your credit utilization and improve your credit. However, a debt relief program could accidentally drop your score if it closes your account with the longest payment history.

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